I have multiple charges on my account for the same thing.

If you have duplicate charges on your account, it's likely that your credit card was declined the first time we tried to charge it.

When a charge doesn't go through, our system re-attempts the charge daily until it goes through. Usually, the failed payment still shows up in your bank account as "pending", and will disappear in a couple of days.

Sometimes the charge fails multiple days in a row. For example, if it takes 8 days for the payment to go through, your bank account will show 8 charges; 7 of these charges are "pending" and will disappear, as only one was successful.

 

What you can do:

Please check your account to see if the extra charges are listed as "pending". These should disappear in a couple of days.

If the extra payments are listed as "posted", please let us know.

 

If you have any questions or concerns, feel free to contact us at
support@perrymarshall.com or 312-386-7459

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