Please try logging out of the Members' Area, and then logging back in.
(If you don't have a login for the Members' Area at all, Click Here to find out how to get one.)
If that does not resolve the issue, email us at
support@perrymarshall.com
When you write in, please mention any and all email addresses that you may have used with us in the past. Chances are good that you have a duplicate account, which is a quick fix. We'll get you in touch with your products in no time.